10 tips in preparation for your Chinese customers
When Chinese travellers research their holiday, they take certain superstitious and cultural factors into consideration. Create a welcoming stay and encourage repeat business through these simple steps.
Top Tips For Hospitality Businesses
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- Feng shui and position of a room should be considered
- Chinese customers expect to pay with Alipay payment solutions via their phones
- Luna calendar dates
- Status is important to Chinese guests
- Chinese customers are used to service. Use trained staff when dealing with them
- Be aware of superstitions around floor and room numbers. 6,8,9 are lucky. 4 is the death number and very unlucky.
- Provide explanations of Mini-bar pricing in simplified Chinese
- Provide an electric jug and Chinese or herbal tea sachets
- Supply Welcome information in simplified Chinese (in compendium, TV channel or iPad)
- If possible, provide Chinese newspapers (daily)
Familiarisation And Customs Info
Alipay Support and Training Videos
Translation Apps
Social Media Apps
iTranslate Voice 3
Waygo (for menus & signs)
TripLingo
Naver Papago Translate
